Payment Options

**HOLIDAY CLOSURE**

The City of Redlands Customer Service Division for water, sewer, and solid waste services will be closed beginning Wednesday, December 19, 2018, and will re-open on Wednesday, January 2, 2019.

All utility bill payments will continue to be posted during this office closure and are due by the due date listed on your bill. Payments not received by the due date are subject to a late charge. To pay your utility bill, please use one of the following payment methods:

(1) Deposit your payment in the night drop box located between Customer Service, suite 15A, and the Revenue Office, suite 15B.

(2) Mail your payment to PO Box 6903, Redlands CA 92375.

(3) Make an online payment through your bank (please allow ample time for your payment to arrive by the due date).

(4) Make an online payment through Western Union Speedpay, which is the only on-line service that guarantees next day delivery to the City of Redlands. You can access Speedpay by calling 1-866-269-2896 or visit www.redlandscustomerservice.org.  A $3.95 convenience fee is charged by the vendor. 

Water/Sewer ServiceFor emergency water or sewer service, please contact the Redlands Police Department at 909-798-7681.

Solid Waste Collection Service (trash service) – There will be no solid waste (trash) service on Tuesday, December 25, 2018, and Tuesday, January 1, 2019, due to the holidays. All solid waste collection service will run ONE day behind for both weeks. For example, if your solid waste collection service day is Friday, then collection service will be provided on Saturday.  Any missed collections should be called into 909-798-7529. Messages will be retrieved daily by 10:00 am. Thank you.




Payment Scam
There is a current scam identified in the US affecting payments. It has someone communicating out to consumers about the Federal Reserve having a program that will assist them with their bills.  The consumers are instructed to use a Federal Reserve routing number and their social security number as the bank account.

Here is a link the Federal Reserve Bank of Atlanta press release: https://www.frbatlanta.org/news/pressreleases/atlantafed/2017/0712-consumer-scam-alert-fr-routing-numbers


Federal Reserve Routing numbers are not for consumer use.  Please do not respond to any emails asking you to use a Federal Reserve routing number.

DOXO.COM (do not use)
Doxo.com is a bill pay website that appears to be affiliated with the City of Redlands but it is not. Doxo.com is a third-party website that allows people to pay their utility bills. However, doxo.com may charge extra fees, we cannot control when we receive the payment possibly resulting in a late fee and the payment may be posted to the wrong account.

Please do not use doxo.com and use one of the options below to pay your utility bill.



Pay Your Municipal Services Bill Online - Speedpay service gives you the option to pay your municipal services bill with a credit card (Visa® or Mastercard®,) ATM/Debit (with Pulse®, Star® and NYCE® logos) or with your checking, savings or money market account for a $3.95 convenience fee. Pay Bill Online Now or View Speedpay FAQs

 

Pay Your Municipal Services Bill By Phone - To pay your municipal services bill using Speedpay service,call this toll-free number, 1-866-269-2896Speedpay service gives you the option to pay your municipal services bill with a credit card (Visa® or Mastercard®,) ATM/Debit (with Pulse®, Star® and NYCE®logos) or with your checking, savings or money market account for a $3.95 convenience fee. View Speedpay FAQs.

Pay Your Municipal Services Bill Using Our Automatic Payment Program, 1-2-3 Done! - To pay your municipal services bill using our 1-2-3 Done! program, click here 1-2-3 Done! to print the short authorization agreement. Attach a voided check or savings withdrawal slip from your financial institution to the completed authorization agreement (deposit slips are not acceptable.) Sign and mail or bring the completed agreement in to our office for processing! Continue to pay your municipal services bill until you see the wording on the payment stub that advises you that your payment will be automatically deducted from your designated financial institution. This will usually take two to four weeks.

Mail Completed Forms to:

City of Redlands
Customer Service Division
P.O. Box 3005
Redlands, CA 92373

For more information, please call our Customer Service Office at 909-798-7516.

Online Banking Note - As a reminder, be aware that payments made by customers utilizing private online banking methods (your private bank) are not posted to your City of Redlands municipal services account immediately and may take up to five business days to be received and applied to your municipal services account.